1. Right of Withdrawal (EU Customers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after:
-
The day you receive the goods, or
-
The day a third party (other than the carrier) receives the goods on your behalf.
To exercise your right of withdrawal, you must inform us by email at:
📧 [your email address]
You must clearly state your decision to withdraw from the contract.
2. Return Conditions (Physical Products)
To be eligible for a return:
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
Proof of purchase is required.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refund Process
Once we receive and inspect your return:
-
We will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed within [5–10 business days].
-
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless required by EU law.
4. Digital Products (If Applicable)
For digital products:
By purchasing digital content, you expressly agree to immediate access or download.
You acknowledge that once the digital product has been accessed or downloaded, you lose your 14-day right of withdrawal under EU law.
Digital products are therefore non-refundable unless:
-
The file is defective
-
The product does not match its description
5. Damaged or Defective Items
If your product arrives damaged or defective:
-
Contact us within 48 hours / 5 days of delivery.
-
Provide photos and your order number.
We will offer:
-
A replacement, or
-
A full refund, depending on the case.
6. Non-Refundable Items
The following items cannot be returned:
-
Digital products after access
-
Personalized/custom products
-
Used items
-
Gift cards (if applicable)
7. Late or Missing Refunds
If you have not received your refund:
-
Check your bank account.
-
Contact your credit card provider.
-
Contact your bank.
If the issue persists, contact us at:
📧 [your email address]
8. Contact Information
Business Name: product1solution
Email: wowproductnumber1@gmail.com